Shipping & Delivery

Shipping policy

About Deliveries

We offer worldwide shipping.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.


Destination country

Estimated delivery time

Finland

1-2 business days

Europe

1-3 business days

United States

4-5 business days

Rest of the World 3-6 business days


Shipping Rates

We offer domestic free shipping in Finland and DHL Express for international home delivery. Shipping rates are calculated at checkout.

Depending of the destination country your order may be subject to import duties and taxes. THT Watches is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@thtwatches.com with your name and order number, and we will look into it for you.

 

Returns & Exchanges

Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thtwatches.com. After your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@thtwatches.com.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty & Replace

Warranty policy

Warranty

Our warranty is 24 months for all watches from the date of purchase. Warranty covers against material and manufacturing defects.

Warranty does not cover any defect that has been caused by accidental damage and general wear and tear, or abnormal use of the watch. Battery changes are not covered by the warranty.

Contact Support

Contact our support if there is an issue with your watch:

support@thtwatches.com

Payments

Finance options

AVAILABLE AT CHECKOUT

◼️ Paypal Express

◼️ Credit Card Payments (by Stripe)
◼️ Finnish Online Payments (by Paytrail)
◼️ MobilePay (by Paytrail)